CUSTOMER EXPERIENCE CONSULTANCY

FOR YOUR GROWING BUSINESS

WHAT'S YOUR COMPETITIVE ADVANTAGE?

91% of business buyers say their experience

with a company is as important as its

products or services

Your clients want: a partner who is

easy to find, easy to trust and

easy to do business with.

Your business needs: a customer experience that maximises revenue and supports the company's growth.

We bring: the marketing, customer service & operational delivery experience to your team to make it happen.

Make Your Business

EASY TO FIND

EASY TO TRUST

EASY TO DO BUSINESS WITH

First Look CX Review

Has your new business pipeline slowed down? Are you losing clients to your competitors? Do you know how your customers really feel about you? Do you want to attract more of your ideal clients? Reviewing and refining your customer experience is a great place to start when trying to answer any of these questions.

Our 60-minute First Look CX Review is ideal if you want to:

Learn about easy ways to improve your B2B customer experience
Ask for advice about a specific customer experience problem, or how to maximise on a success

Book your call now and we will send you a short questionnaire to complete to make the most of your time. On the call we will:

Look at your company's customer journey and identify areas of improvement
Share some customer experience 'tools of the trade'
Give you practical suggestions about how to quickly improve your key areas of focus

The First Look CX Review costs £199. No further commitment is required.

Book your call now

Would you like your cUSTOMER Experience to drive more business?

If you would like to take a more in-depth look at whether your business is Easy to Find, Easy to Trust and Easy to Do Business With, then our Deeper Look CX Review can help.

This is ideal if you already believe improving customer experience is critical to the success of your business and you want strategic guidance and practical support to start making changes.

We will start with a short discovery call to find out more about your business objectives, vision and areas of the customer experience you want to improve or have more insight into. Then together we'll choose a specific element to focus the review on. This could include anything from mystery shopping, direct customer feedback and reviews, to messaging development and understanding your ideal customer profile, to mapping a customer journey and finding (potentially hidden) areas of friction, to developing a new customer onboarding (or other) internal process and training for your team, to an employee engagement strategy.

Each Deeper Look CX Review is bespoke and can be delivered as a standalone project, or combined with other reviews to provide the building blocks for your overall CX strategy and program.

The discovery call is free and Reviews cost from £750 depending on the requirements.

Book your free discovery call

WHAT OUR CLIENTS SAY

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"Melanie has a broad range of corporate experience, making her multi-faceted in many aspects of business support. She's a great facilitator, and natural organiser and with a warmth that ensures she can communicate at all levels of a business, from floor staff up to investors and MDs.

She's great at seeing the bigger picture and taking a broad view of customer experience, whilst capturing all the extra operational 'stuff' that most companies don't even think about."

Jennifer Williams, Founder, Exec Support Solutions
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"When you joined us at Technical Associates Group you redesigned the way we handled our clients both internally and externally from top to bottom. It was a platform for the success we later achieved. Any business would benefit from what you can bring!"

Ian Clay, Director, Clay & Daughter Ltd
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"Having worked with Melanie for the last six months I can highly recommend her consultancy services. Melanie can adapt to such a range of briefs and clients and she brings a strategic approach to everything. She's also a super nice person and very easy to work with - which is always a bonus!"

Claire Marshall, Marketing and PR Professional
"I first met and worked with Melanie during my time spent at EATON. With her agency experience and first rate customer / client skills we got on like a house on fire immediately. Her knowledge and expertise helped me grow the business in the marketing communications landscape with whatever budget, large or small that was available. She is a fantastic, adaptable problem solver and has a great wealth of experience. I would highly recommend her to handle any project no matter the size as she will always deliver positive results."

Karen Shaw, Director of Marketing Communications - Energy Systems, EnerSys
“Great product. We love working with it!”

"I have worked with Melanie as a client and strategic partner for 12 years now, she is an exemplary strategic marketer, with immense skills at copy writing, asset development and management, account and client management, demand generation, customer persona mapping and marketing strategy development. I highly recommend her for anyone who is looking to understand and engage more with their customers."

Diane Dawkins, Global Marketing Manager, Midas Safety